Intermittent communication issues with 2707 Autosampler in Empower - WKB26417
Article number: 26417
SYMPTOMS
- Intermittent communication issues with 2707 Autosampler in Empower
- 2707 Autosampler displays "Not Connected" in the control panel in Run Samples
- PC randomly freezes
- PC randomly shows black screens
ENVIRONMENT
- Empower 3 FR3
- 2707 Autosampler
CAUSE
Root cause unknown
FIX or WORKAROUND
- Reimage the PC.
- Reinstall Empower.
- Reinstall the required instrument drivers.
ADDITIONAL INFORMATION
id26417, 2707, 2707SFC, comms, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP