Cannot print preview any report method in Empower via Citrix session - WKB2623

SYMPTOMS

• When you highlight a result from the Project window in Empower, right-click Preview Publisher and select report. Report does not open in Print preview, only in edit mode (see the following screen shot of how report looks in error state).

• Issue with only certain users.

• Happening on all projects.

• Copy Preference from a good user to the problem users did not resolve the issue.

• No errors in the Empower message center

• Issue is isolated to one Citrix server. 

• Restarting the Citrix server with the problem did not resolve issue.

• 

ENVIRONMENT

• Empower 3 Feature Release 2 (FR2) Service Release 1 (SR1)
• Citrix
• Client server

CAUSE

Possibly corrupted printer drivers on one Citrix server.

FIX or WORKAROUND

Remove all printer drivers and reinstall needed printers on the Citrix server.

ADDITIONAL INFORMATION