Cannot print preview any report method in Empower via Citrix session - WKB2623
Article number: 2623
SYMPTOMS
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When you highlight a result from the Project window in Empower, right-click Preview Publisher and select report. Report does not open in Print preview, only in edit mode (see the following screen shot of how report looks in error state).
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Issue with only certain users.
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Happening on all projects.
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Copy Preference from a good user to the problem users did not resolve the issue.
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No errors in the Empower message center
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Issue is isolated to one Citrix server.
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Restarting the Citrix server with the problem did not resolve issue.
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ENVIRONMENT
- Empower 3 Feature Release 2 (FR2) Service Release 1 (SR1)
- Citrix
- Client server
CAUSE
Possibly corrupted printer drivers on one Citrix server.
FIX or WORKAROUND
Remove all printer drivers and reinstall needed printers on the Citrix server.
ADDITIONAL INFORMATION