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Waters

Cannot print preview any report method in Empower via Citrix session - WKB2623

Article number: 2623

SYMPTOMS

  • When you highlight a result from the Project window in Empower, right-click Preview Publisher and select report. Report does not open in Print preview, only in edit mode (see the following screen shot of how report looks in error state).

  • Issue with only certain users.

  • Happening on all projects.

  • Copy Preference from a good user to the problem users did not resolve the issue.

  • No errors in the Empower message center

  • Issue is isolated to one Citrix server. 

  • Restarting the Citrix server with the problem did not resolve issue.

ENVIRONMENT

  • Empower 3 Feature Release 2 (FR2) Service Release 1 (SR1)
  • Citrix
  • Client server

CAUSE

Possibly corrupted printer drivers on one Citrix server.

FIX or WORKAROUND

Remove all printer drivers and reinstall needed printers on the Citrix server.

ADDITIONAL INFORMATION

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