"Quickset MFC application has stopped working" error when launching Run Samples in Empower 3.7.0 - WKB261289

SYMPTOMS

• "Quickset MFC application has stopped working" error when launching Run Samples
• The control panel for FTN and detector does not populate
• The error appears after Empower was installed followed by Waters Driver Pack 2022 R1 and Agilent 3.6 ICF
• When installing the driver packs, the .netframework error appears
• Antivirus and Windows firewall are disabled

ENVIRONMENT

• Empower 3.7.0 Enterprise
• Driver Pack 2022 R1
• Agilent ICF 3.6
• ACQUITY Arc

CAUSE

System possibly corrupted

FIX or WORKAROUND

1. Remove instrument components from Waters DHCP server.
2. Remove instrument components from LAC/E node properties.
3. Delete instrument from Empower.
4. Remove Waters Driver Pack.
5. Shut down LAC/E box and instrument.
6. Power-on LAC/E box.
7. Install Waters Driver Pack as directed in release notes and installation guide.
8. Reboot LAC/E box.
9. After logging in to Windows, power-on the system.
10. Confirm presence of modules in Waters DHCP server.
11. Confirm “Yes” for all components in LAC/E node properties.
12. Creat new system.
13. Confirm that Run Samples can open without errors.
14. Confirm instrument control/acquisition.

ADDITIONAL INFORMATION