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Error "The underlying connection was closed. An unexpected error occurred during reception" during Empower 3 Agilent 7890 GC setup - WKB26022

Article number: 26022

SYMPTOMS

Empower Message Center displays the following errors:

  • The underlying connection was closed. An unexpected error occurred during reception
  • Failed to connect to the instrument

ENVIRONMENT

  • Empower 3 Enterprise
  • Agilent GC 7890

CAUSE

Defect in instrument main body

FIX or WORKAROUND

  1. Restart the LAC/E and Agilent 7890 GC.
  2. If the error occurs again during setup, an instrument defect is highly possible.
  3. Contact Agilent.

ADDITIONAL INFORMATION

 

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