Cannot log in to Empower from server - WKB258763

SYMPTOMS

• Users cannot log in to Empower from the Enterprise Database Server
• Users cannot log in from clients and LAC/Es

ENVIRONMENT

• 3.6.1 
• Empower Enterprise

CAUSE

The server has an additional network port that adopted the autoconfigure address (169.x.x.x). The effect can be seen in the listener.log.

FIX or WORKAROUND

1. Disable the device with the autoconfigure address or configure a static address.
2. Reboot the server and test.

ADDITIONAL INFORMATION