2489 detector with Empower records only partial run - WKB25731
Article number: 25731
SYMPTOMS
- Empower records only the first few minutes of run or only partial data
- Unexpected change in data rate noticed during a chromatographic run if network communications with the computer are temporarily lost
- The data rate change affects the time axis to match total run time in Empower
- Visible shift of chromatographic peaks
Figure 1: Normal 20-minute run
Figure 2: Abnormal 20-minute run
ENVIRONMENT
- 2489 UV/Vis Detector
- Empower 3
- Empower 3 Workgroup
CAUSE
Defect (PCS 26127) with firmware (revision 1.40)
FIX or WORKAROUND
- Upgrade firmware to revision 1.41
ADDITIONAL INFORMATION