Citrix-based Empower processing and reporting do not work - WKB25536

SYMPTOMS

• Processing of results does not work when using a Citrix session
• Report Publisher does not open when using a Citrix session
• Processing of results works when using an Empower LAC/E32 or Client

ENVIRONMENT

• Empower 3 FR4
• Windows Server 2012
• Citrix XenApp v7.6
• Citrix Receiver v4.10

CAUSE

Analysis suggests that the cause is a printing subsystem problem on the Citrix server.

FIX or WORKAROUND

• Reboot the Citrix server.

     Or

• Terminate the PrintIsolationHost process on the Citrix server.

ADDITIONAL INFORMATION

Contact Waters Technical Support / GSS before implementing either of the options specified here. Performing these actions will affect all user sessions on the Citrix server.