Cannot bring Hitachi LC instrument online with Empower 3.6.1 - WKB249558
Article number: 249558
SYMPTOMS
- Error: Shimadzu GC system licenses are not found
ENVIRONMENT
- Empower 3.6.1
- Hitachi LC control
- Reproduced on FR3 and FR4
CAUSE
The 667004090 kit (Hitachi LC Control License, rev. 5) does not support Empower 3.6.1.
FIX or WORKAROUND
- For Empower 3.6.1 and higher, the license must be activated with the 176003678 kit (Hitachi LC Control 1 Pack).
- Empower FR4 or lower may need to use kit 667005243 (Hitachi Driver SW 8).
ADDITIONAL INFORMATION
Found in testing [INFEMP-12997] Incorrect message is displayed when you want to create a Hitachi LC system and no Hitachi LC license is available.
Fixed in Empower 3.7.0.