Under Empower 3, repeated loss of communication with instrument - WKB248177
Article number: 248177
SYMPTOMS
- Repeated loss of communication with instrument
ENVIRONMENT
- Empower 3
CAUSE
Potential conflict with customer network
FIX or WORKAROUND
- Change the IP address of Instrument LAN to an alternative address (123.45.0.X) to avoid potential conflict with the network if Dynamic Host Configuration Protocol (DHCP) reconfigurations with 192.168.0.X do not correct the problem.
- Reboot the system and the instrument.
ADDITIONAL INFORMATION
id248177, comms, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP