In Empower, Agilent LC G4220A appears offline in Run Samples control panel; "Initialization of module G4220A:xxxxxxxxx failed (see driver logfile for details)" - WKB244601
Article number: 244601
SYMPTOMS
- G4220A appears offline in Empower Run Samples control panel
- In the message center: InstrumentAgilentLC# - Initialization of module G4220A:xxxxxxxxx failed (see driver logfile for details)
ENVIRONMENT
- Empower 3.6.1
- Empower 3 FR5
- Agilent ICF support layer 3.5.1
- Agilent ICF 3.4
- G7129A
CAUSE
Minimum firmware is not present.
FIX or WORKAROUND
Upgrade G4220A firmware (from B.06.32 to B.07.35).
ADDITIONAL INFORMATION
id244601, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP