In Empower, Agilent LC G4220A appears offline in Run Samples control panel; "Initialization of module G4220A:xxxxxxxxx failed (see driver logfile for details)" - WKB244601
Article number: 244601
SYMPTOMS
- G4220A appears offline in Empower Run Samples control panel
- In the message center: InstrumentAgilentLC# - Initialization of module G4220A:xxxxxxxxx failed (see driver logfile for details)
ENVIRONMENT
- Empower 3.6.1
- Empower 3 FR5
- Agilent ICF support layer 3.5.1
- Agilent ICF 3.4
- G7129A
CAUSE
Minimum firmware is not present.
FIX or WORKAROUND
Upgrade G4220A firmware (from B.06.32 to B.07.35).
ADDITIONAL INFORMATION