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Error message "Failed to start application - Review" when opening Review in Empower - WKB24368

Article number: 24368

SYMPTOMS

  • Opening Review.exe results in the error "Failed to start application - Review"

ENVIRONMENT

  • Empower 3 FR4
  • Citrix XenApp v7.6

CAUSE

A definitive root cause is unknown.

It is possible that this behavior occurs when a user closes a Citrix session and then  reconnects to the same session. Citrix sessions may not fully terminate because Message Center continues to run.

FIX or WORKAROUND

  1. Reboot Citrix server(s).

ADDITIONAL INFORMATION

Customers are advised to ensure that the Citrix session is fully terminated. A user can do this by opening the Citrix Connection Center on the local computer and selecting Log Off. Also, a Citrix administrator may want to configure a timeout value to ensure that idle sessions are logged off in a timely manner.

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