In a Perkin Elmer Driver v3.3.0 Citrix environment, a few minutes after submitting a sample set, can I open the same sample set? - WKB241743
Article number: 241743
ENVIRONMENT
- Empower 3
- Perkin Elmer
ANSWER
No. If you reopen the same sample set while running, it shows "Bringing System xyz online", and this step crashes the running sample set with a fatal error.
ADDITIONAL INFORMATION
We have CRI-4929 for this issue.
The customer should contact their PE representative and ask for the Driver version 3.3.1. This issue has been resolved in this version.
id241743, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP