In a Perkin Elmer Driver v3.3.0 Citrix environment, a few minutes after submitting a sample set, can I open the same sample set? - WKB241743
Article number: 241743
ENVIRONMENT
- Empower 3
- Perkin Elmer
ANSWER
No. If you reopen the same sample set while running, it shows "Bringing System xyz online", and this step crashes the running sample set with a fatal error.
ADDITIONAL INFORMATION
We have CRI-4929 for this issue.
The customer should contact their PE representative and ask for the Driver version 3.3.1. This issue has been resolved in this version.