Error "Bad loop option general failure" when running ACQUITY with Empower 3 - WKB239031

SYMPTOMS

• Error "Bad loop option general failure" when starting an injection
• No other error messages in the console logs
• No changes to loop size
• No changes to method

ENVIRONMENT

• Empower 3 
• ACQUITY UPLC Sample Manager with ICS 1.73.4159, firmware 1.65.375

CAUSE

Corrupt instrument method

FIX or WORKAROUND

1. Create and save a new instrument method.
2. Reinject.

ADDITIONAL INFORMATION

WKB19649  Error: General Failure Bad Loop Option on ACQUITY I-Class SM-FL