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Waters

Error: General Failure Bad Loop Option on ACQUITY I-Class SM-FL - WKB19649

Article number: 19649

SYMPTOMS

  • Error message appears when starting injection
  • No other error messages in the console logs

ENVIRONMENT

  • ACQUITY I-Class SM-FL

CAUSE

Corrupt instrument driver. Both the SM-FL and the SM-FTN driver were installed.

FIX or WORKAROUND

  1. Remove the SM-FL and SM-FTN drivers.
  2. Reinstall the SM-FL driver.

ADDITIONAL INFORMATION

If upgrading from 1.60 to 1.65 ICS drivers for the SM, the old inlet methods will not open the Autosampler page. You need to create new methods.

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