Error message "Instrument failure - Method setup timed out after 120.1 seconds. No reply from W1500-CH#xxxxxxxxxx" - WKB233316
Article number: 233316
SYMPTOMS
- "Instrument failure - Method setup timed out after 120.1 seconds. No reply from W1500-CH#xxxxxxxxxx"
- Unable to run samples - Instrument failure
- All readbacks in Empower QS are at set point
- Column Heater shows last set point of 35 °C in Empower QS
ENVIRONMENT
- Empower QS
- Modular LC (1525 Isocratic Pump, 7725i Manual Injector, Column Heater, 2489 UV detector)
- Empower 3
- Waters UPLC
- Waters detectors
- Waters HPLC
CAUSE
The column heater power switch was accidentally turned off.
FIX or WORKAROUND
Power-on the Column Heater module by moving the switch on the side from O to I.
ADDITIONAL INFORMATION
If all instruments are on and you still get the error, verify the instrument method or recreate the instrument method.
id233316, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPQSLIC, EMPSW, SUP