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Communication issue with Agilent 7890 GC - WKB225104

Article number: 225104

SYMPTOMS

  • Communication failure with GC
  • Able to ping the GCs
  • Node properties status is NO
  • Can't make injections in Run Samples

ENVIRONMENT

  • Empower 3 Enterprise
  • Agilent 7890 GC
  • Agilent 6890 GC
  • Citrix
  • Agilent ICF 3.1

CAUSE

Unknown

FIX or WORKAROUND

  1. Unbridge and rebridge the network adaptors if applicable. 
  2. Reboot the LAC/E and GC.

ADDITIONAL INFORMATION

 

id225104, 7890 GC, 7890 GCDET, 7890BGC, comms

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