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Agilent LC, GC, and/or headspace control panels do not display in the Empower Run Samples screen under ICF v3.0 or v3.1 control - WKB22453

Article number: 22453

SYMPTOMS

  • Control panels for the LC, GC, and/or heads pace are blank, missing, or not displayed properly in the Empower Run Samples window 
  • Can setup and monitor method
  • System is configured as per Agilent Preconfiguration Utility procedure

Example of how the run samples page looks is below :

run samples page.PNG

 

 

 

ENVIRONMENT

  • Empower 3
  • Agilent Instrument Control Framework Support v 3.0
  • Agilent Instrument Control Framework Support v 3.1
  • LAC/E 32

CAUSE

This is a documented known issue when running Agilent GCs and/or headspace instruments under ICF support v3.0. (PCS#56149).

FIX or WORKAROUND

  1. Review the ICF Support v3.0 Release Notes.
  2. If the control panel in Run Samples or QuickStart is blank, or if you have difficulty connecting the
    instrument system to Run Samples, check the COM Security settings.
    Solution: Verify that Everyone or Authenticated Users are added and granted Local and Remote Access
    by following this procedure:
    • In Component Services > Computers > Properties > COM Security > Access
    Permission, select the Allow check box for Local Access and Remote Access.
    • In Component Services > Computers > Properties > COM Security > Launch and
    Activation Permissions, select Everyone in the Group or user names text box, and then
    select Allow for Local Launch, Remote Launch, Local Activation, and Remote Activation
    Permissions for Everyone.
  3. You may need to reboot.

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