Agilent LC, GC, and/or headspace control panels do not display in the Empower Run Samples screen under ICF control - WKB22453
SYMPTOMS
- Control panels for the LC, GC, and/or head space are blank, missing, or not displayed properly in the Empower Run Samples window
- Can setup and monitor method
- System is configured as per Agilent Pre-configuration Utility procedure
Example of how the run samples page looks is below:
ENVIRONMENT
- Empower 3
- Agilent Instrument Control Framework Support v 3.0 and above.
CAUSE
This is a documented known issue when running Agilent LC/GCs and/or headspace instruments under ICF support v3.0. (PCS# 56149).
FIX or WORKAROUND
- If the control panel in Run Samples or QuickStart is blank, or if you have difficulty connecting the instrument system to Run Samples, check the COM Security settings.
Solution: Verify that Everyone or Authenticated Users are added and granted Local and Remote Access by following this procedure:
• In Component Services > Computers > Properties > COM Security > Access
Permission, select the Allow check box for Local Access and Remote Access.
• In Component Services > Computers > Properties > COM Security > Launch and
Activation Permissions, select Everyone in the Group or usernames text box, and then
select Allow for Local Launch, Remote Launch, Local Activation, and Remote Activation
Permissions for Everyone.
- You may need to reboot.
ADDITIONAL INFORMATION
See PCS#56149 in the Agilent Instrument Control Framework (ICF) Support v3.0 Release Notes.
id22453, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP