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Agilent LC, GC, and/or headspace control panels do not display in the Empower Run Samples screen under ICF control - WKB22453

Article number: 22453

SYMPTOMS

  • Control panels for the LC, GC, and/or head space are blank, missing, or not displayed properly in the Empower Run Samples window 
  • Can setup and monitor method
  • System is configured as per Agilent Pre-configuration Utility procedure

Example of how the run samples page looks is below:

run samples page.PNG

ENVIRONMENT

  • Empower 3
  • Agilent Instrument Control Framework Support v 3.0 and above.

CAUSE

This is a documented known issue when running Agilent LC/GCs and/or headspace instruments under ICF support v3.0. (PCS# 56149).

FIX or WORKAROUND

  1. If the control panel in Run Samples or QuickStart is blank, or if you have difficulty connecting the instrument system to Run Samples, check the COM Security settings.

Solution: Verify that Everyone or Authenticated Users are added and granted Local and Remote Access by following this procedure:

• In Component Services > Computers > Properties > COM Security > Access
Permission, select the Allow check box for Local Access and Remote Access.
• In Component Services > Computers > Properties > COM Security > Launch and
Activation Permissions, select Everyone in the Group or usernames text box, and then
select Allow for Local Launch, Remote Launch, Local Activation, and Remote Activation
Permissions for Everyone.

  1. You may need to reboot.

ADDITIONAL INFORMATION

See PCS#56149 in the Agilent Instrument Control Framework (ICF) Support v3.0 Release Notes.

id22453, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP

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