ACQUITY communication issue; all modules give request timed out error; Waters DHCP is blank - WKB222700
Article number: 222700
SYMPTOMS
- Instrument LAN (ILAN) configured okay
- Can ping ILAN at 192.168.0.1
- Windows firewall and antivirus off
- Ipv6 is disabled
- Reconfiguring of WDHCP does not resolve
- Status = No in Node Properties
- Reboot of PC and modules does not resolve
- Switching out cables does not resolve
- WDHCP shows blank
- Error "request timed out" for instrument modules when pinging
- Loader and Autoloader windows blank
- Drivers show installed on LAC/E
ENVIRONMENT
- Empower 3 Enterprise
- ACQUITY UPLC H-Class
- ACQUITY UPLC PDA Detector
CAUSE
Bad driver
FIX or WORKAROUND
Reinstall driver for ACQUITY UPLC H-Class and ACQUITY UPLC PDA Detector
ADDITIONAL INFORMATION
id222700, comms, UPBSMIVD, UPIBSMIVD, UPLCCOLHTR, UPNBINARY, UPQSM, UPQSM+, UPQSMBIO, UPQSMBIO+, UPSMFTN, UPSMFTN+, UPSMFTNB+, UPSMFTNBIO, UPSMIVD, UPSMPMGR