ACQUITY communication issue; all modules give request timed out error; Waters DHCP is blank - WKB222700
Article number: 222700
SYMPTOMS
- Instrument LAN (ILAN) configured okay
- Can ping ILAN at 192.168.0.1
- Windows firewall and antivirus off
- Ipv6 is disabled
- Reconfiguring of WDHCP does not resolve
- Status = No in Node Properties
- Reboot of PC and modules does not resolve
- Switching out cables does not resolve
- WDHCP shows blank
- Error "request timed out" for instrument modules when pinging
- Loader and Autoloader windows blank
- Drivers show installed on LAC/E
ENVIRONMENT
- Empower 3 Enterprise
- ACQUITY UPLC H-Class
- ACQUITY UPLC PDA Detector
CAUSE
Bad driver
FIX or WORKAROUND
Reinstall driver for ACQUITY UPLC H-Class and ACQUITY UPLC PDA Detector
ADDITIONAL INFORMATION
id222700, A-30PDA, comms, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP, UPAPDA, UPARPPDA, UPBSMIVD, UPC2PDA, UPIBSMIVD, UPLCCOLHTR, UPNBINARY, UPPDA, UPPDAARC, UPPDAARCB, UPPDA-E, UPPDA-L, UPPDALTC, UPPDATC, UPPPDA, UPQSM, UPQSM+, UPQSMBIO, UPQSMBIO+, UPSMFTN, UPSMFTN+, UPSMFTNB+, UPSMFTNBIO, UPSMIVD, UPSMPMGR