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Error: Failed to start application - Report Publisher (in Empower 3) - WKB2115

Article number: 2115

SYMPTOMS

  • Cannot launch Preview Publisher when trying to print from Empower
  • Error: Failed to start application - Report Publisher
  • No errors in the Empower message center
  • Error also appears when bypassing Citrix server and logging in directly from LAC/E
  • Multiple users and multiple projects receive same error

ENVIRONMENT

  • Empower 3 FR2
  • Citrix server environment

CAUSE

Unknown

FIX or WORKAROUND

Reboot the database server.

ADDITIONAL INFORMATION

 


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