Error: Failed to start application - Report Publisher (in Empower 3) - WKB2115
Article number: 2115
SYMPTOMS
- Cannot launch Preview Publisher when trying to print from Empower
- Error: Failed to start application - Report Publisher
- No errors in the Empower message center
- Error also appears when bypassing Citrix server and logging in directly from LAC/E
- Multiple users and multiple projects receive same error
ENVIRONMENT
- Empower 3 FR2
- Citrix server environment
CAUSE
Unknown
FIX or WORKAROUND
Reboot the database server.
ADDITIONAL INFORMATION
id2115, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP