Cannot open the Run Samples window in Empower 3 due to the “Remote procedure call failed” error - WKB203786
Article number: 203786
SYMPTOMS
- Cannot open the Run Samples window; “Remote procedure call failed” error
- Occurs with a specific project and a specific user
ENVIRONMENT
- Empower 3
- Citrix
CAUSE
The user's preferences are not working properly.
FIX or WORKAROUND
Copy the settings.
Refer to How do I copy user preferences in Empower? - WKB22620 for more details.
Select System as the copy source user and Defaults as the copy source project.
ADDITIONAL INFORMATION
id203786, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP