Cannot open the Run Samples window in Empower 3 due to the “Remote procedure call failed” error - WKB203786
Article number: 203786
SYMPTOMS
- Cannot open the Run Samples window; “Remote procedure call failed” error
- Occurs with a specific project and a specific user
ENVIRONMENT
- Empower 3
- Citrix
CAUSE
The user's preferences are not working properly.
FIX or WORKAROUND
Copy the settings.
Refer to How do I copy user preferences in Empower? - WKB22620 for more details.
Select System as the copy source user and Defaults as the copy source project.
ADDITIONAL INFORMATION