'waiting for inject start' in Empower - WKB201651

SYMPTOMS

•  'waiting for inject start' in Empower

ENVIRONMENT

• Empower

CAUSE

Communication Failure.  Instrument tab within node properties shows some modules as  'No'. see KCS article How to confirm instrument communication status from the Empower Run Samples screen - WKB62815 - Waters

FIX or WORKAROUND

1. Power-off the entire instrument, starting with the detector, then the solvent manager, and then the sample manager.
2. Clear the DHCP by following the steps below:
3. Log in to Empower with an administrative account.
4. Select “Configure the System”.
5. Select “Nodes” from the option tree on the left-hand side.
6. Click to select the “Node Name” that controls the system.
7. Right-click the “Node Name” and select “Properties”.
8. Select the fourth tab, labeled “Configure DHCP”, and click the “Configure DHCP” button.
9. Select each piece of the system and click “Remove” until the entire DHCP list is clear.
10. Restart the LAC/E computer and allow it to completely initialize.
11. Log back in to Empower and follow steps 4 through 8 to get back into the DHCP window.
12. Power-on the instrument in the reverse order that it was powered-off: sample manager, solvent manager, detector
    a. When powering-on the instrument, do it one component at a time.
    b. Allow the DHCP to populate all four tabs before powering-on the next component.
    c. The first two tabs, “IP address” and “MAC Address”, will populate, and there will be a bit of a delay before “Type” and “Name” populate.
13. Confirm communication with Empower, How to confirm instrument communication status from the Empower Run Samples screen - WKB62815 - Waters
14. Select "Run Samples", connect to the instrument, launch the console, and reset all of the components.

ADDITIONAL INFORMATION