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Cannot right-click on a table to print to a network printer in Empower - WKB198165

Article number: 198165

SYMPTOMS

  • Right-clicking on a table in Empower to print causes an error: Error printing on printer xxxxx
  • Printer is registered in Empower node
  • Can print to PDF
  • clipboard_e7e33faccf9b15cbc1631dcb74ae7e216.png

ENVIRONMENT

  • Empower

CAUSE

Outdated printer driver

FIX or WORKAROUND

Update the printer driver. This error is a Windows error, not an Empower error.

ADDITIONAL INFORMATION

 

EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP

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