Error in Empower: Chrom open for read failed file \\Server name\Waters projects$\ Login Failure The target account name is incorrect - WKB196155

SYMPTOMS

• Unable to see chromatogram in Review; data missing
• Error message in Empower: "Chrom open for read failed file \\Server_name\Waters_projects$\Project_name\dxxxx.dat Login Failure The target account name is incorrect"

ENVIRONMENT

• Empower Enterprise

CAUSE

Windows authentication issue

FIX or WORKAROUND

1. Check the Windows event viewer on the Windows domain controller.
2. Try to open the share \\server_name\Waters_projects$ from an Empower client to see the Windows error and correct the issue.

ADDITIONAL INFORMATION