Skip to main content
Waters

With Empower, no signal from the 2487 detector - WKB195680

Article number: 195680

SYMPTOMS

  • In Review, no signal for the 2487 detector
  • No scale for absorbance (AU)
    clipboard_ee547625f4a75a52e3a76e06b72bfb3e2.png
  • Sample set runs normally, but without signal for 2487

ENVIRONMENT

  • Empower 3

CAUSE

2487 detector issue

FIX or WORKAROUND

Reboot the 2487.

ADDITIONAL INFORMATION

 

id195680, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP

Not able to find a solution? Click here to request help.