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Fonts are squished when previewing or printing reports using Empower - WKB19514

Article number: 19514

SYMPTOMS

  • When printing or viewing reports in Preview Publisher, fonts do not display correctly
  • Resolution is 1920x1080; changing resolution does not resolve issue
  • Copying of fonts from C drive > Windows > Fonts folder and dragging the font files to the fonts folder does not resolve
  • Issue is reported only when using Microsoft Remote Access

ENVIRONMENT

  • Empower 3 Feature Release 3 (FR3) - personal/standalone
  • Microsoft Remote Access
     

CAUSE

See PCS 54758.

FIX or WORKAROUND

When using remote desktop, it must be in a 4:3 aspect ratio.

ADDITIONAL INFORMATION

  • This issue can occur if you are using a remote connection through Windows Remote Desktop Connection Service to a Windows 7 or Windows Server 2008 terminal. Windows 10 or Windows Server 2012 terminals no longer have this problem. You can work around the issue by enforcing a 4:3 resolution for the remote window. 
  • 4:3 aspect ratio resolutions: 640×480, 800×600, 960×720, 1024×768, 1280×960, 1400×1050, 1440×1080, 1600×1200, 1856×1392, 1920×1440, and 2048×1536. 
    Anything else will squish (overly condense) the font. 

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