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Waters

"Data Missing" message seen when trying to review any data on a LAC/E in Empower 3 - WKB19411

Article number: 19411

SYMPTOMS

  • "Data Missing" message is seen when trying to review any data in Empower 3
  • No data is buffering
  • Data can be reviewed when remoted to the server directly

ENVIRONMENT

  • Empower 3 Enterprise

CAUSE

The user was logged on to the acquisition server as a local user, not a domain user. They could not access the information on the server when they logged in to Empower.

FIX or WORKAROUND

Log out of the LAC/E and log back in using the domain username.

ADDITIONAL INFORMATION

 

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