Skip to main content
Waters

Learning Management System (LMS) eLearning validation error when trying to change account password - WKB19141

Article number: 19141

SYMPTOMS

  • "Validation error" when changing password 

image.png

  • The old password is typed correctly

ENVIRONMENT

  • Learning Management System (LMS)
  • eLearning

CAUSE

The new password did not match the criteria for password creation.

FIX or WORKAROUND

  1. Create a new password that conforms to criteria.
  2. Password criteria:
  • Length must be between 8 and 40 characters
  • Cannot repeat a character more than twice
  • Must contain at least one English uppercase letter (A-Z)
  • Must contain at least one English lowercase letter (a - z)
  • Must contain at least one Arabic numeral (0 - 9)
  • Must contain at least one nonalphanumeric special character (! @ # $ % ^ & * ( ) - _ + = { } [ ] ' " : ; | \) 

 

ADDITIONAL INFORMATION

Not able to find a solution? Click here to request help.