Skip to main content
Waters

Learning Management System (LMS) eLearning validation error when trying to change account password - WKB19141

Article number: 19141

SYMPTOMS

  • "validation error" when changing password 

image.png

  • Old password is typed correctly

ENVIRONMENT

  • Learning Management System (LMS)
  • eLearning

CAUSE

New password did not match the criteria for password creation. Therefore, there was a validation error.

FIX or WORKAROUND

  1. Create a new password with the correct criteria.
  2. Password criteria includes:

-Length must be between 8 - 40 characters

-Cannot repeat a character more than twice

-Must contain at least on English uppercase letter (A-Z)

-Must contain at least on English lowercase letter (a - z)

-Must contain at least one Arabic numeral (0 - 9)

-Must contain at least one non-alphanumeric special character ! @ # $ % ^ & * ( ) - _ + = { } [ ] ' " : ; | \ 

 

ADDITIONAL INFORMATION

Not able to find a solution? Click here to request help.