Skip to main content
Waters

"Injection error - Missing/wrong plate or vial" when using 96 Well Plates 186005837 (700ul) and 186002481 (800ul) - WKB1881

Article number: 1881

SYMPTOMS

injection error - Missing/wrong plate or vial

ENVIRONMENT

  • Empower
  • MassLynx
  • ACQUITY I-Class SM-FTN
  • ACQUITY H-Class SM-FTN
  • ACQUITY UPLC SM
  • ACQUITY I-Class SM-FL
  • ACQUITY M-Class SM-FL
  • nanoACQUITY SM
  • ACQUITY UPC2SM-FL
  • 186005837    Plate, 96-Well, 700 uL, Round Well, 25/PK
  • 186002481    1-mL Round Collection Plate, 50/PK

CAUSE

Selecting the wrong plate type in the Empower sample set or MassLynx bed layout triggers this error

FIX or WORKAROUND

ADDITIONAL INFORMATION

  • Confirm plate dimensions in MassLynx: Select Autosampler > Configure > Plate Generator
  • Confirm plate dimensions in Empower: Configure System > Plate Types > Select Plate > right-click Properties

Not able to find a solution? Click here to request help.