"Injection error - Missing/wrong plate or vial" when using 96 Well Plates 186005837 (700ul) and 186002481 (800ul) - WKB1881

SYMPTOMS

injection error - Missing/wrong plate or vial

ENVIRONMENT

• Empower
• MassLynx
• ACQUITY I-Class SM-FTN
• ACQUITY H-Class SM-FTN
• ACQUITY UPLC SM
• ACQUITY I-Class SM-FL
• ACQUITY M-Class SM-FL
• nanoACQUITY SM
• ACQUITY UPC2SM-FL
• 186005837    Plate, 96-Well, 700 uL, Round Well, 25/PK
• 186002481    1-mL Round Collection Plate, 50/PK

CAUSE

Selecting the wrong plate type in the Empower sample set or MassLynx bed layout triggers this error

FIX or WORKAROUND

• Select "ANSI-96-well 1 mL" as the plate type for part numbers 186005837 and 186002481 in Empower Sample Set or MassLynx Bed Layout
  • Reference Waters Chromatography Columns and Supplies Catalog for more information f for 

ADDITIONAL INFORMATION

• Confirm plate dimensions in MassLynx: Select Autosampler > Configure > Plate Generator
• Confirm plate dimensions in Empower: Configure System > Plate Types > Select Plate > right-click Properties
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