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"Preparing for injection" status when trying to run an injection on the 6890 GC and G1888 headspace using Empower - WKB16119

Article number: 16119

SYMPTOMS

  • "Preparing for injection" status when trying to run an injection with a 6890 GC and G1888 headspace
  • G1888 Headspace consistently says "Ready"
  • GC oven time and Headspace cycle time match

ENVIRONMENT

  • Empower 3 Feature Release 2
  • Client Server Environment
  • 6890 GC
  • G1888 Headspace

CAUSE

Unknown.

FIX or WORKAROUND

  1. Recreate the system and create the instrument method from scratch. 

ADDITIONAL INFORMATION

Same issue may happen with a 2695 / 2998 / WFCIII system. 2695 front panel display switches from Remote to Idle when it fails to move to next injection.

id16119, 6890A/+GC, 6890N GC, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, HEADSPACE, SUP

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