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"Preparing for injection" status when trying to run an injection in Empower with 6890GC and G1888 headspace - WKB16119

Article number: 16119

SYMPTOMS

  • "Preparing for injection" status when trying to run an injection with a 6890 GC and G1888 headspace
  • G1888 headspace consistently says "Ready"
  • GC oven time and headspace cycle time match

ENVIRONMENT

  • Empower 3 Feature Release 2
  • Client Server Environment
  • 6890 GC
  • G1888 headspace

CAUSE

Unknown.

FIX or WORKAROUND

  1. Recreate the system and create the instrument method from scratch. 

ADDITIONAL INFORMATION

Same issue may happen with a 2695 / 2998 / WFCIII system. 2695 front panel display switches from Remote to Idle when it fails to move to next injection.

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