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Screen flickers on Agilent LC control panel in Empower with Citrix application - WKB15745

Article number: 15745

SYMPTOMS

  • For all users, the screen flickers when using Citrix application, but only when using Agilent LC projects

ENVIRONMENT

  • Empower 2 Feature Release 5
  • Citrix, client/enterprise server
  • Agilent LC drivers ICF 1.02.17 

CAUSE

Known defect PCS 24464. Title: Agilent LC control panel may be causing run samples to flicker uncontrollably.

FIX or WORKAROUND

  1. Request a Windows patch from Microsoft and install it to correct the issue. 
  2. See the following Windows website article for the recommended fix:  http://support.microsoft.com/kb/955692

ADDITIONAL INFORMATION

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