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Error in Empower with Agilent 7890 GC: COM Fatal error - WKB15676

Article number: 15676

SYMPTOMS

  • When clicking on Run Samples and selecting system, the error "COM Fatal error" appears
  • Node properties show instrument status "No" for GC and headspace
  • No changes to DCOM or any Windows settings
  • Issue involves only one LAC/E

ENVIRONMENT

  • Empower 3 Feature Release 1 (FR1) - client server
  • Agilent 7890A
  • Agilent 7697A headspace

CAUSE

Loss of instrument connection

FIX or WORKAROUND

  1. Remove the 7890A and the 7697A from the DHCP server window.
  2. Shut down the LAC/E and the system.
  3. Power-up the LAC/E.
  4. Power-up the system.

ADDITIONAL INFORMATION

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