Skip to main content
Waters

Queued-up sample set runs twice after the first sample set fails in Empower - WKB15533

Article number: 15533

SYMPTOMS

  • While a sample set is running, a second sample set is queued up
  • A failure occurs during the first sample set, causing acquisition to stop; when the second set is started, it runs twice

ENVIRONMENT

  • Empower 3

CAUSE

When a failure occurs during the first sample set, causing the acquisition to stop, the second (queued-up) set sits in the queue (on the Sample Sets tab) dormant (the Dormant checkbox is selectyed) and does not automatically start.

In an effort to start the second, queued-up sample set, the user loads the second set again (by loading the Sample Set Method, for example) and starts it.

After this sample set completes successfully, the queued-up sample set then starts, thus creating another data set.

FIX or WORKAROUND

To start a queued-up sample set that is dormant, clear the Dormant checkbox. The queued sample set should start immediately after clearing the box.

ADDITIONAL INFORMATION

See WKB15531

EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP

Not able to find a solution? Click here to request help.