watersrpt100.pdf was not found, and "printer not activated error code 41" messages occur when performing electronic signoffs for a report in Empower - WKB15349

SYMPTOMS

• Error message "printer not activated error code 41" occurs when trying to perform electronic signoffs. After clicking OK, "path to C:user>username>app data> local >temp drive watersrpt100.pdf was not found" error message occurs.
• Logging in to Windows and Empower as an administrator allows the report signoffs to work correctly with no error messages
• Encountered a sharing violation while accessing

ENVIRONMENT

• Empower 3
• Client server environment

CAUSE

User logged into Windows did not have access to the Temp folder. This created an issue when attempting report signoffs because they could not access the file "watersrpt100.pdf".

FIX or WORKAROUND

1. Set DCOM local security permissions correctly per Empower 3 Installation and Configuration Guide
2. Give the Everyone group full control of the C:/Windows/Temp folder.
3. Set Environment Variable for TEMP and TMP to a new C:/TEMP folder , give Everyone / full control
4. Grant permission to Waters PDF generator by adding the Everyone group to that folder's permissions

ADDITIONAL INFORMATION