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The font is squished when printing an SQT report from Empower on a Citrix client - WKB14999

Article number: 14999

SYMPTOMS

  • The font is squished when printing an SQT report from Empower on a Citrix client
  • Using RDP (remote desktop protocol) to remote into the Citrix client
  • The font looks good when printing directly from the LAC/E

ENVIRONMENT

  • Empower 3 Feature Release 3 (FR3)

CAUSE

Unknown

FIX or WORKAROUND

  1. Do not use RDP to remote into the Citrix client.

ADDITIONAL INFORMATION

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