The font is squished when printing an SQT report from Empower on a Citrix client - WKB14999
Article number: 14999
SYMPTOMS
- The font is squished when printing an SQT report from Empower on a Citrix client
- Using RDP (remote desktop protocol) to remote into the Citrix client
- The font looks good when printing directly from the LAC/E
ENVIRONMENT
- Empower 3 Feature Release 3 (FR3)
CAUSE
Unknown
FIX or WORKAROUND
- Do not use RDP to remote into the Citrix client.
ADDITIONAL INFORMATION