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Waters

2424 communication fails when installed with ACQUITY Arc - WKB14754

Article number: 14754

SYMPTOMS

  • When system with 2424 is accessed in Run Samples, Control Panel freezes for various components (see below)

ENVIRONMENT

  • Empower 3 Enterprise, English
  • Installed on LAC/E
  • DP 2017 R1
  • Installed with ACQUITY QSM-R, ACQUITY FTN-R

CAUSE

Installation folder directory is incorrect.  (SCR# 35552)

FIX or WORKAROUND

  1. Change Region and Language to English-US.
  2. Change directory path from C:\Empower\Instruments\HTML\W2424\en to C:\Empower\Instruments\HTML\W2424\~en

ADDITIONAL INFORMATION

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