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Cannot see Agilent modules in Run Samples window of Empower 3 - WKB14382

Article number: 14382

SYMPTOMS

  • From the LAC/E box, the Agilent system appears in the Instruments tab and scans as OK? - Yes
  • The Preconfiguration utility was used to create the system

ENVIRONMENT

  • Empower 3 Feature Release 3
  • Enterprise with Citrix server
  • Agilent 1260 LC
  • Instrument Control Framework A.02.04
  • Agilent LC driver version 2.1 HF1
  • Agilent ICF LC Driver version 2.14.115

CAUSE

ICF A.02.04 is not supported with Agilent LC driver 2.1

FIX or WORKAROUND

  1. Upgrade to Agilent LC driver 2.2.

ADDITIONAL INFORMATION

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