Run fails on Empower 3 with 2996 3D collection - WKB1366
Article number: 1366
SYMPTOMS
- Run fails while using 2996 PDA detector with 3D collection (Instrument Failure Bad Data or instrumentServer.exe MFC failure).
- Running at higher data rates (5 or 10 dp/sec, for example) on a 2996 consistently causes run to fail.
- The SQT for 2996 (with 2695) includes some tests that use 5 dp/sec.
- Failures are also seen when running at 1 or 2 dp/sec, but incidence rate is lower.
ENVIRONMENT
- Empower 3 Feature Release 3
- 2996 PDA detector
CAUSE
PCS 55058
FIX or WORKAROUND
- Upgrade to 2998 PDA detector.
Problem is fixed in Empower 3 Feature Release 3 (FR3) Hotfix 1.
ADDITIONAL INFORMATION
id1366, 2996, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP