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Run fails on Empower 3 with 2996 3D collection - WKB1366

Article number: 1366

SYMPTOMS

  • Run fails while using 2996 PDA detector with 3D collection (Instrument Failure Bad Data or instrumentServer.exe MFC failure).
  • Running at higher data rates (5 or 10 dp/sec, for example) on a 2996 consistently causes run to fail.
  • The SQT for 2996 (with 2695) includes some tests that use 5 dp/sec.
  • Failures are also seen when running at 1 or 2 dp/sec, but incidence rate is lower.

ENVIRONMENT

  • Empower 3 Feature Release 3
  • 2996 PDA detector

CAUSE

PCS 55058

FIX or WORKAROUND

  1. Upgrade to 2998 PDA detector.

Problem is fixed in Empower 3 Feature Release 3 (FR3) Hotfix 1.

ADDITIONAL INFORMATION

 


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