"Driver init fail" when saving Empower report to a PDF using the Waters PDF Generator on a client - WKB13633

SYMPTOMS

• "DriverInit failed" error when trying to save an Empower report using the Waters PDF generator on a client
  
• This issue only occurs when trying to save to PDF from one client. It saves to a PDF from a LAC/E box or another client
• Happens with multiple projects and report methods

ENVIRONMENT

• Empower 2 Enterprise

CAUSE

Corrupt Waters PDF driver.

FIX or WORKAROUND

1. Run pdfqueue.bat file on the client to repair the PDF driver.
2. Run C:\Empower\Bin\ConfigPdfDriver.bat to reinstall the Waters PDF Generator in Empower 3 Base, FR2 & FR3. It is no longer used in FR4.

ADDITIONAL INFORMATION