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Run freezes in the middle of the run with the clock still counting, but data acquisition stops in Empower - WKB13566

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Article number: 13566

SYMPTOMS

  • Empower run freezes in the middle of the run with the run clock still counting but acquisition of data stops
  • Creating a new instrument method and sample set method did not resolve the issue
  • Creating a new project did not resolve the issue
  • Instruments are communicating with Empower

ENVIRONMENT

  • Empower 3 SR2
  • 2424 ELSD Detector
  • 2695 Alliance

CAUSE

"Purge injector" is a line in the sample set. There is an issue with the purge injector function that was reported as PCS 53552. This issue was fixed in Empower 3 SR2 Hotfix 1

FIX or WORKAROUND

  1. Upgrade to Empower 3 SR2 Hotfix 1.
  2. Workaround: Remove purge injector function from sample set.

ADDITIONAL INFORMATION


id13566, 2424, 2424B, 2690, 2690D, 2690DUPGD, 2690UP, 2695, 2695D, 2695DE, 2695DEB, 2695DUP, 2695E, 2695EB, 2695INERT, 2695UP, A-10SSM, ALLCOLCLR, ALLCOLHTR, ALLCOLHTRB, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP

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