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ACQUITY BSM control panel is blank in run samples - WKB12879

Article number: 12879

SYMPTOMS

  • ACQUITY BSM control panel is blank in run samples
  • Can control the BSM in the ACQUITY Console
  • Instrument is communicating with Empower

ENVIRONMENT

  • ACQUITY BSM
  • Empower 3

CAUSE

Corrupt instrument driver for the BSM

FIX or WORKAROUND

Reinstall BSM instrument control software:

  1. Go to Start > All Programs > Empower > Remove Instrument Component Software. This opens the deployment manager.
  2. Choose custom.
  3. Select the BSM driver to uninstall.
  4. Reboot the PC.
  5. Reinstall the BSM driver.
  6. Reboot the PC.
  7. Run as normal.

ADDITIONAL INFORMATION

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