Cannot create new users because user licenses limit was exceeded, even though some users are disabled in Empower - WKB125266
Article number: 125266
SYMPTOMS
- Cannot create new users because user licenses limit was exceeded, even though some users are disabled in Empower
ENVIRONMENT
- Empower
CAUSE
User licenses limit exceeded
FIX or WORKAROUND
Users that are "Disabled" still use up user licenses. You must change some users to "Removed" status to free up licenses.
ADDITIONAL INFORMATION
id125266, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP