Agilent GC "Server Busy" error in ICF Support Layer v3.4 and Instrument Control Framework 3.0 - WKB124100

SYMPTOMS

• Sample set does not start
• "Server Busy" error appears with Switch to / Retry button

ENVIRONMENT

• Empower 3
• Agilent ICF Support Layer v3.4
• Agilent Instrument Control Framework 3.0

CAUSE

Column parameters are missing.

FIX or WORKAROUND

1. Specify all required column parameter information in the instrument method in Configuration / Columns.
   Select the column and click on Catalog to enter all information in "Additional information (Optional)".
   
2. Refer to the diagnostic messages in the console; if necessary, give setup instrument method twice.

ADDITIONAL INFORMATION

This issue was raised as CRI-2932.

It is fixed fixed in Agilent ICF 3.0 Update 2, part of ICF Support Layer v3.5.