Configuration 16 eLAC/E32 does not turn on - WKB124000

SYMPTOMS

• The diode on the power button is flashing with colors: white (4-second pause), orange (3-second pause), white (4-second pause), orange (3-second pause), and so on
• The sequence of the button flashes does not change after removal of RAM, RAM and SSD, or SSD only
• One click of the power button does not power-off the computer; pressing and holding the power button does not power-off the computer; unplugging and replugging power results in the same state as before unplugging (power button still flashes); connecting monitor to the LAC/E produces a black screen all the time
• After removing the internal battery and resetting the internal memory, the computer still does not work correctly

ENVIRONMENT

• Configuration 16 eLAC/E32
• Empower 3
• Configuration 16 LND
• UNIFI

CAUSE

The main board does not work correctly.

FIX or WORKAROUND

Replace the main board (Dell part J17VT). Dell part description: CRD,PLN,MB,DTP,ATOM,E3845,3000

ADDITIONAL INFORMATION

As the age of LACE16 modules increase, they fall outside of the Dell warranty.  Waters does not stock the motherboard described above.  The corrective action for LACEs under a Waters plan is replacement.  If the LACE is not under plan, then replacement with a Configuration 17 at the customer's expense is the corrective action.