In Empower 3, some channels are not processed - WKB120667

SYMPTOMS

• Some channels are not processed, even if the sample set is run with "Run and Process"/"Run and Report" specified
• Message center shows error "Oracle Fetch error with schema W_XXXXXXXXXX trying to get next valid ID, ID returning = 0"
• Unprocessed channel data can be reviewed

ENVIRONMENT

• Empower 3 Workgroup
• Empower 3 Enterprise

CAUSE

Temporary buffering occurred in LAC/E during the sample set run.

FIX or WORKAROUND

1. Confirm communication between server and LAC/E.
2. Reprocess the sample set.

ADDITIONAL INFORMATION

Only Part of the Sample Set Processes Results in Empower - WKB7983