Empower 3 Enterprise shows "System Idle - Instrument failure" in Run Samples window - WKB118379
Article number: 118379
SYMPTOMS
- System component (PDA detector) is not visible in the Run Samples window
- Connection of PDA displays as "ok? No" in node properties (Instruments tab)
- "System Idle - Instrument failure" appears on the bottom of the Run Samples window
ENVIRONMENT
- Empower 3 Enterprise
CAUSE
Interrupted or failed connection to PDA
FIX or WORKAROUND
- Power-down system components.
- Reboot the LAC/E.
- Restart the client and verify communication with the LAC/E.
- Turn on system components.
- Verify connection with all system components in node properties (Instruments tab) and in Run Samples.
ADDITIONAL INFORMATION
id118379, comms, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP, UPBSMIVD, UPIBSMIVD, UPLCCOLHTR, UPNBINARY, UPQSM, UPQSM+, UPQSMBIO, UPQSMBIO+, UPSMFTN, UPSMFTN+, UPSMFTNB+, UPSMFTNBIO, UPSMIVD, UPSMPMGR