Agilent LC error message: "Instrument Failure: Failed to get ready for an acquisition" - WKB117071

SYMPTOMS

• While running the sample set, Empower message center shows "Instrument Failure: Failed to get ready for an acquisition"
• Log shows "ICF.Control[38].IICControl.DownloadPretreatment failed with exception: *** EXCEPTION start ***Message: Index was out of range. Must be non-negative and less than the size of the collection"

ENVIRONMENT

• Empower 3
• Agilent ICF v3.3
• Agilent 1260 Infinity

CAUSE

Unknown

FIX or WORKAROUND

Agilent has fixed this issue in LC Drivers 3.2 (ICF 3.0). Defect number: RSPWT-5896.

ADDITIONAL INFORMATION

This defect was raised with CRI-2695.