Lost communication with 2695 Separations Module and 2998 Photodiode Array Detector - WKB113347

SYMPTOMS

• Lost communication with 2695 Separations Module and 2998 Photodiode Array Detector
• IPv6 is disabled
• Empower folders are excluded from antivirus scan
• Message Center error:  An error has occurred while attempting to request data, resulting in an instrument failure
• System Event Log: Network link is disconnected

ENVIRONMENT

• 2695 Separations Module
• 2998 Photodiode Array Detector
• Empower 3

CAUSE

Faulty instrument LAN card

FIX or WORKAROUND

Replace the instrument LAN card.

ADDITIONAL INFORMATION