Lost communication with 2695 Separations Module and 2998 Photodiode Array Detector - WKB113347
Article number: 113347
SYMPTOMS
- Lost communication with 2695 Separations Module and 2998 Photodiode Array Detector
- IPv6 is disabled
- Empower folders are excluded from antivirus scan
- Message Center error: An error has occurred while attempting to request data, resulting in an instrument failure
- System Event Log: Network link is disconnected
ENVIRONMENT
- 2695 Separations Module
- 2998 Photodiode Array Detector
- Empower 3
CAUSE
Faulty instrument LAN card
FIX or WORKAROUND
Replace the instrument LAN card.
ADDITIONAL INFORMATION
id113347, 2690, 2690D, 2690DUPGD, 2690UP, 2695, 2695D, 2695DE, 2695DEB, 2695DUP, 2695E, 2695EB, 2695INERT, 2695UP, 2998, 2998B, 2998SFC, A-10PDA, A-10SSM, comms, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP