2489 detector fails at end of run and UV channel is incomplete, but pump pressure plot is complete - WKB111525
Article number: 111525
SYMPTOMS
- Wait at the end of run
- Data collected for full injection, but next injection does not start, or less than the expected data is captured for the injection
- End of run wait timeout
- Pressure channel data is collected, but no data channel data is collected
ENVIRONMENT
- Empower 3 Personal FR5
- Empower 3 Workgroup FR5
- Empower 3 Enterprise FR5
- 2489 UV/Vis Detector
- 2018 and 2019 ICS drivers
CAUSE
The root cause has not yet been identified. Investigation in progress.
FIX or WORKAROUND
This is an intermittent issue. Take the instrument offline and restart the computer/instrument.
Check bios parameters : Empower 3 Instrument Failure - End of run wait timed out at 1800.8 seconds. No reply from SIIDetector#XXX - wkb283237
ADDITIONAL INFORMATION
Enable additional debug logs in the acquisition machine for the development team to further investigate the issue.