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Data missing in review with Agilent 6850 and ICS V1.30 using Empower - WKB11068

Article number: 11068

SYMPTOMS

  • Some channels show a "data missing" message in review, instead of the chromatogram

ENVIRONMENT

  • Empower 3
  • Agilent 6850 Instrument Control Software Version 1.30

CAUSE

PCS 49685: Previously, the 6850 GC did not send data to Empower software (approximately one injection out of 200). When this occurred, the affected injection was displayed in the Review application with a "Data Missing" label. Now, the 6850 GC correctly sends data to Empower software.

FIX or WORKAROUND

Upgrade Agilent 6850 Instrument Control Software to Version 1.40. 

ADDITIONAL INFORMATION

Link to download Agilent 6850 Instrument Control Software to Version 1.40 from Waters website

See WKB62833 on Split injection technique

See WKB62831 on Splitless injection technique

See WKB62933 on PTV injection technique

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