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In Empower, data missing in review with Agilent 6850 Instrument Control Software Version 1.30 - WKB11068

Article number: 11068

SYMPTOMS

  • Some channels show a "data missing" message in review, instead of the chromatogram

ENVIRONMENT

  • Empower 3
  • Agilent 6850 Instrument Control Software Version 1.30

CAUSE

PCS 49685: Previously, the 6850 GC did not send data to Empower software (approximately one injection out of 200). When this occurred, the affected injection was displayed in the Review application with a "Data Missing" label. Now, the 6850 GC correctly sends data to Empower software.

FIX or WORKAROUND

Upgrade Agilent 6850 Instrument Control Software to Version 1.40. 

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