With Empower, cannot perform processing via Citrix - WKB109772
Article number: 109772
SYMPTOMS
- Fail to process when logged in to Empower via Citrix
- Processing can be done from a physical client
- Similar symptoms occur for all users
- It looks like there are no jobs on the processing server monitor screen
ENVIRONMENT
- Empower 3 Enterprise
- Citrix
CAUSE
Unknown
FIX or WORKAROUND
- Log out of Empower with all users.
- Open Task Manager on the Citrix server and open the Details tab.
- Stop ProcSrvr.exe and Procmon.exe.
- Log in to Empower again via Citrix and verify that the processing can be performed.
ADDITIONAL INFORMATION
id109772, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP